Tellvalvoline – A Customer Satisfaction Survey started by the Valvoline Instant Oil Change. It contains an online questionnaire for the customers to fill. The survey used to evaluate the store on different levels, according to the customer’s experience.
Customers can fill this Valvoline Instant Oil Change survey any time after visiting a Valvoline station or buying a product. Guest satisfaction surveys are essential to running such businesses. They help in understanding the customers through the important feedback they leave.
The surveys filled analyzed by a team of policymakers. It’s useful in improving the company and making it even better in the future.
Valvoline Inc. is an American manufacturer and distributor of Valvoline-brand automotive oil, additives, and lubricants. It was founded in 1866, in Binghamton, New York, United States. Valvoline was founded by Dr. John Ellis who formulated a petroleum-based lubricant in 1866. He also trademarked the name.
The company has its current headquarters in Lexington, Kentucky, United States. It also owns Valvoline Instant oil change and Valvoline Express care chains. It operates the No. 2 quick-lube chains by some stores in the United States with more than 1,170 Valvoline Instant Oil Change Centres.
It also operates about 100 No. 3 Great Canadian Oil Change locations. Valvoline is the second-largest oil change service provider in the United States.
Valvoline Social Links
Valvoline Services and Products
Valvoline has been in the motor repair business for over 140 years. It is the seller of some top-notch car products.
- Motor Oil
- Grease and Gear oil
- Transmission Products
- Antifreeze Products
- Pro V racing
- Heavy Duty
Some of the maintenance and services offered are:
- Oil change
- Brake fluid service
- Wiper Blades
- Filters (Oil, Air, Cabin)
- Transmission Service system
- Radiator/Cooling Service
- Differential Fluid Service
- Battery Service
- Air conditioning Service
Valvoline Instant Oil Change Survey Eligibility
The customers of Valvoline are all welcome to fill the survey. They just have to fill some eligibility criteria as mentioned below:
- The employees at Valvoline and their immediate friends, family, and relatives are not allowed to take the survey.
- The Participant should be older than 18 years of age.
- They should be a legal resident of any of the states in the United States.
- The participant should have a receipt from Valvoline, containing an invitation to tellvalvoline survey.
- One survey code can only allow entry.
Valvoline Instant Oil Survey Rules
The eligible participants of the survey should follow some rules to fill the survey smoothly:
- They should have a device like a laptop, tablet, or mobile phone since the survey is online.
- They should have a stable internet connection for the duration of the survey.
- The participants should have a basic understanding of English or Spanish.
- The purchase receipt should have a 17 digit code printed on it.
- Also, the receipt should not be older than 30 days.
- The customer only needs 5-10 minutes of his time to spare.
- The reward of the Valvoline online survey cannot be exchanged for cash or transferred to someone else.
How To Participate In Tell Valvoline Survey
The process of filling the survey is simple. The participants can follow the few easy steps mentioned below:
- Visit the official Valvoline survey website.
- The participant should select his preferred language.
- To begin thetellvalvoline customer survey, enter the 17 digit code printed at the bottom of the invoice.
- Click on START to begin.
- The participant will be redirected to the questionnaire from there.
- They should answer all the questions with honesty, according to their true experience at any Valvoline Store.
- The questions can be answered via a scale ranging from highly satisfied to highly dissatisfied.
- Enter a few personal details, such as full name, contact details, email address, house address, etc.
- After completing the survey, click on SUBMIT SURVEY.
- The customer given a special Valvoline instant oil coupon code to get a discount on their visit.
Questions asked In Valvoline Guest Feedback Survey
The Valvoline feedback survey participants can answer surveys by rating their satisfaction, with each aspect of their Valvoline experience. The questions asked will be regarding:
- The time is taken to complete the car service.
- If the customers felt pressured to buy the products.
- The behavior and service provided by the customer service representative.
- The courtesy and friendliness of the staff.
- Also, the hygiene and cleanliness of the store.
- The atmosphere for the customer.
- The overall satisfaction rating.
Valvoline Instant Oil Rewards
The customers who participate in the survey can expect rewards at the end of it. After submitting the survey, the participants receive a special code. The code noted down and presented at the visit to Valvoline. The Valvoline coupon helps in getting a discount of up to $7 on their next oil change.
Also check for more other surveys like
Valvoline Nearby Locations
Valvoline has more than 1000 stores, spread over the United States and Canada.
- Customers can find a nearby Valvoline store by visiting their store locator at https://www.valvoline.com/store-locator
- People can enter their Zipcode or Postal code to look for nearby service stores or retail stores.
- Stores can also be located according to the type of service required, such as Valvoline Express care, Valvoline Instant oil change, Heavy Duty, Other services.
Valvoline Customer Service
Valvoline believes in satisfying its customers 100%. It has a dedicated team of people in customer service for solving customer problems.
- Customers can visit their contact us a website to fill a query or feedback form.
- The customer service will reach back to the customer within 2-3 business days.
- For any queries about Valvoline products contact 1-800-TEAM-VAL or 1-800-832-6825.
- For an Instant oil change request contact, 1-800-FAST-CHANGE or 1-800-327-8242.
- They can also be sent by mail at Valvoline, PO Box 55270, Lexington, KY 40555.
- The headquarters can be reached at
Valvoline 100 Valvoline Way, Lexington, KY 40509
- Customers can even contact Valvoline through their social media handles on Facebook, Twitter, etc., or by visiting their website.
People Also Ask On Valvoline Customer Survey
The reward for filling the survey is limited to one free item per receipt and per visit. It can be used to get a discount of up to $7.
The interested customers can fill the survey by visiting the official site
Valvoline service centers can do the majority of service work in 20 minutes.
Some maintenance is required every few months and some are required seasonally. It also depends on the age of the car and warranties.